Refund & Return Policy

Last updated: 2026/04/07
Support: support@quoteofthings.com

We want you to be happy with your purchase. Because our items are **print-on-demand** (made to order), we handle refunds and replacements under the policy below. Our production partner in the United States only prints and ships your order; **all refund/replacement requests must be submitted to us**.

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# 1) 30-Day Refund / Free Replacement Coverage

Our **30 Days FULL Refund / FREE Replacement Policy** covers the following situations when you contact us **within 30 days of delivery**:

- **Defective or damaged items:** the item arrives defective, damaged, broken, or not functioning as intended (if applicable).
- **Wrong item / not as described:** the item received is materially different from the product description or from the customization details provided at checkout.
- **Incorrect or mismatched size:** you received a different size than ordered, or sizing is clearly mismatched due to fulfillment error.
- **Lost or missing items:** the package is lost in transit, or items are missing from the shipment.

If your claim is approved for a refund or replacement, **you will not be required to return the item** unless we specifically request it (for example, for verification).

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# 2) Not Eligible for Refunds or Replacements (No Coverage)

We are not responsible for, and do not offer refunds/replacements for, the following:

- Requests submitted **after 30 days** from the delivery date.
- **Customer-provided errors**, including incorrect size selection, product selection, shipping address, or customization information entered at checkout.
- Damage caused by **misuse, mishandling, or poor maintenance**.
- Items that have been **washed, worn, soiled, or altered**, and are damaged due to customer handling.
- **Change of mind** or personal preference (taste, color expectations, etc.).
- Items purchased during a **sale or promotion** (unless required by applicable law or the item qualifies under Section 1).

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# 3) How to Request a Refund or Replacement

To help us resolve issues quickly, please follow this process:

**Step 1 — Contact us**
Email **support@quoteofthings.com** (or use our Contact Us form). Please include your **order number**.

**Step 2 — Provide evidence**
Send:
- clear photos of the item(s) you received; and
- photos of the package, including the **shipping label** (important for verification).

**Step 3 — Resolution**
After review, we will confirm whether you will receive:
- a **free replacement**, or
- a **refund** (full or partial, depending on the situation), or
- another appropriate solution.

We may ask for additional information if needed to validate the claim.

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# 4) Refund Timing

If a refund is approved, it will be issued to the **same payment method** used at checkout.

Typical timelines after approval:
- **Credit card:** up to **10 business days**
- **PayPal:** **3 to 5 business days**

Bank/payment provider processing times may vary.

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# 5) Notes for Print-on-Demand Items

Because items are made to order:
- minor variations in print placement and color may occur and are not necessarily considered defects; and
- we cannot guarantee exact color matching across different screens/devices.

If you believe the difference is significant, contact us and we’ll review your case.

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